At CHRISTUS Health, techs need a way to work with customers to make better outcomes on support tickets and interactions. To aid in this, I built the Tranquility application. This app allows techs to help users remotely and in the office by offering a unique set of tools to aid in productivity and support.

Named after the moon landing location of the first moon landing, Tranquility is the first of its kind. Offering a dynamic update pattern and critical tools, Tranquility leads the way in usability and mobility. Tranquility is more than just a name though. This word is embraced in the software as it dramatically decreases stress for technicians and their users.

Built on C#, Tranquility offers the great security provided by this language and its dependencies and allows for deep integration with windows platforms and API’s.

Let’s take a look at what it can do, and what is to come in the future.

Tranquility opens up with a clean, simple interface. Active Directory integration allows it to know who it is working with. The program can also be “Run as Another User” which is always denoted in the “Running As” section at the top.

On the left are the primary windows for Tranquility which keep the interface clean and minimal.

One notable inclusion is the assistant. Build in to help users and notify of activity, it is the purple orb in the middle of the home page. Lets go to File Services and see how it can help.

In the process of trying to map my home drive, the Tranquility assistant has detected that I do not have access to this file (Because it does not exist). It has let me know this after I clicked the map button under “H Drive Map”.

Let’s have a look at the Support Tasks page.

Here we see, arguable the most useful page of Tranquility. The list of support tasks allows for automation of many common support jobs. Shows above, Tranquility has set up autologin for the Zoom client so users don’t have to sign in to the app manually. Under local control we see tools commonly used in the Citrix environments. Finally, remote control allows network control for remote computers… In bulk! This section allows for a multithreaded workload when running these actions. But don’t worry! This function has limits in place and only works for allowed Active Directory Users.

Finally, lets look at the identity tab or “Account Lookup”.

Here in the identity tab, we are able to look up user accounts, some generic information, and the groups they are a part of, no matter the domain. I am also able to see the user’s mailbox location, via exchange or in the cloud on Office 365. I can also export user information into a spreadsheet for further analysis.

While this tour is not comprehensive, you can see how techs are able to quickly help users with a simple and easy-to-use app.

UPADTES

New directory compare feature! Compare 2 users and the groups they are a part of. This includes a similar list and a dissimilar list. Also exportable to excel…. because why not! Unfortunately, I cannot share a photo but I can provide a download.

Identity Deep Dive digs deeper into the identity of a user. This feature pulls in user addresses, direct reports, dedicated storage paths, and so much more.